The tool said so. So it's right?
Automation bias is the tendency to over-trust automated output, even when other evidence says otherwise. It comes in two forms.
Commission
Doing What It Says
“The assistant suggested it.”
- Following wrong advice
- Overriding your own judgement
Omission
Missing What It Didn't Flag
“Nothing came up, so it's fine.”
- Silence treated as all-clear
- Checks quietly stop happening
Why it happens
The Root Causes
“It's usually right…”
- Trust builds from past accuracy
- Checking feels like wasted effort
Source: Transportation Research Board TRID ↗
The tool is a second opinion, not the final word.