A checklist anyone can run.
A manual test script is a list of steps and what should happen. Ask the agent to draft one, then make it yours. Anyone on the team can run it.
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DO THIS
EXPECT THIS
1
Open the form on a phone
It loads and fits the screen
2
Submit it empty
An error shows next to each required field
3
Enter phone as +27 82 555 0101
Accepted
4
Book leave Fri to Mon
Counts 2 working days
5
Submit a valid request
Confirmation shown, email arrives
Write it once. Run it before every release.