Transformation team session

Before the session

Read Days 92, 93 and 95 (about five minutes each), or Module 10 on the cheat sheet.

The 30 minutes

1. 0–5 minOpen

   Quick round: which idea from the last nine weeks has stuck?

2. 5–15 minDiscuss three days
   • Day 92: Small start. Real problem.Which one real, visible problem would we start with if we had ninety days?
   • Day 93: Measure what people feel.Which measure would show customers and the team that things got better?
   • Day 95: Expect the dip.When a change feels slower at first, what will stop us giving up too early?
3. 15–25 minExercise: Pick the problem

   Each person names one delivery problem that customers or the team feel. Vote on one. For that problem, agree one outcome measure, where it stands today, and the first small change to try.

4. 25–30 minAction for the week

   The team records today's number for the chosen measure and starts the first change this week.

   Agree the team rule: “Start small. Measure. Keep going.”