Agile & Delivery playbook / Module 10 · Transformation
Day 95 / 100 · Transformation · The change curve
Expect the dip.
The change curve, adapted from Elisabeth Kübler-Ross's work on grief, describes how people move through change. Performance usually drops before it improves.
Shock Denial Frustration The dip Experiment Decision Integration
BEFORE
Early: inform. Explain why, often.
In the dip: support. Expect it. Don't quit.
Climbing: guide. Celebrate small wins.
Case File
Weeks three to six
The change A team introduced pairing and strict WIP limits. Developers resisted; it felt slower and less productive.
The dip Throughput dropped between weeks three and six. Some wanted to go back to the old way.
The recovery The manager had warned everyone about the dip and held the line. By week ten throughput was above where it started.
Source: Elisabeth Kübler-Ross Foundation: Kübler-Ross Change Curve ↗
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