Honesty beats reassurance.
“Nothing will change” isn't believable. People trust leaders who are straight about what will change, and what the business will do about it.
Be honest about
What's True
- Tasks will change, some a lot
- Routine work will shrink first
- New skills will be expected
- You don't have every answer yet
Commit to
What You Can Promise
- Where the saved time goes
- Training before expectations
- Involving people in redesigning work
- Updates as things become clear
Straight answers build trust.