Foundations team session

Before the session

Read Days 3, 5 and 6 (about five minutes each), or Module 1 on the cheat sheet.

The 30 minutes

1. 0–5 minOpen

   Quick round: name one thing we shipped recently, in a few words.

2. 5–15 minDiscuss three days
   • Day 3: Shipped isn’t success.Think of something we shipped recently. What changed for customers because of it, and how do we know?
   • Day 5: Fall in love with the problem.When a request arrives with the answer already attached, how do we walk it back to the problem?
   • Day 6: Value lives in the customer’s eyes.What does using our product cost customers in time, effort and risk that we rarely count?
3. 15–25 minExercise: Output to outcome

   List five pieces of work on the go or just finished. Next to each, write the change you expect in customer behaviour and how you'd see it. Any item nobody can fill in goes on a list to question.

4. 25–30 minAction for the week

   Each person picks one item from today's list with no outcome and asks whoever requested it what problem it solves.

   Agree the team rule: “Every piece of work names the outcome it's for.”