Vague in. Vague out.
Specific means numbers, names and a clear picture of done. Turn each dial from fuzzy to exact.
Length
Dial 01
“Keep it short.”
SPECIFIC
“Under 100 words” or “one slide”.
Audience
Dial 02
“For the team.”
SPECIFIC
“For new call-centre agents in week one.”
Scope
Dial 03
“Look at our costs.”
SPECIFIC
“Compare Q2 and Q3 cloud hosting costs only.”
Done looks like
Dial 04
“Make it good.”
SPECIFIC
“Three options, each with a cost and a risk.”
Define done before you hit enter.