AI Enablement playbook/Module 1 · AI foundations

Day 06 / 100 · AI foundations · Chatbots vs agents

Chatbots talk. Agents act.

The difference isn't how clever the AI is. It's how much it's allowed to do without asking you first.

Chatbot

It Answers

Replies in a conversation. You read the answer and do the work yourself.

Assistant + tools

It Helps

Searches, reads your files, drafts inside your apps. You approve each step.

Agent

It Acts

Plans a multi-step task, uses tools and takes actions with some autonomy.

More autonomy needs more guardrails.