Recording calls? Another law applies.
If you record calls, RICA sits alongside POPIA. AI call analytics touches both.
What RICA covers
The Basics
- Interception is prohibited unless the Act allows it
- Providers must keep communication-related information
- Subscribers must be identified and verified
- Access to that data is tightly restricted
Questions for AI projects
Before You Build
- Is call recording covered by a RICA exception?
- Are callers told calls are recorded?
- Does the POPIA purpose cover analytics?
- Is RICA-retained data kept out of AI tools?
Source: Department of Justice ↗
Two laws, one call. Check both.