No surprises.
People accept AI far more readily when they hear about it first from you, with a clear explanation of what it does and doesn't do.
Tell
Where It's Used
Keep a visible list of where AI is used in the business, and share it with staff.
Explain
What It Does
What it decides, what it only suggests, and where people stay in charge.
Record
How It Was Decided
Why it was approved, its risk tier, its owner, and its known limits.
Tell them before they find out.