AI Enablement playbook/Module 9 · Measuring AI

Day 83 / 100 · Measuring AI · Hallucination rate

Count the made-up answers.

Day 4 explained why AI invents things. This is how you measure how often it happens in your own use, so you can track it.

How to measure

Simple Method

  • Take a sample of real outputs
  • Check every factual claim against the source
  • Count outputs with at least one invented claim
  • Divide by the sample size

What to do with it

Use The Number

  • Set an acceptable level per risk tier
  • Track it after every change
  • Compare tools on the same sample
  • Lower it with grounding and clearer prompts

Measure it. Then drive it down.