Price the result, not the licence.
A cheap tool that needs heavy fixing can cost more than an expensive one that works. Measure what each finished outcome really costs.
Add up
Total Cost
- Licences or usage fees
- Setup and integration time
- Time spent checking and fixing
- Training and support
Divide by
Outcomes
- Tickets resolved
- Proposals sent
- Reports finished
- Whatever the process produces
Cost per finished outcome.