Rules where you can. AI where you must.
The strongest workflows mix plain rules, AI steps and human checkpoints, each doing what it's best at.
Rules
For Certainty
If this, then that. Predictable, cheap and easy to test.
AI steps
For Language
Reading, classifying, summarising and drafting messy text.
People
For Judgement
Approving anything risky, customer-facing or unusual.
Rules, AI and people, each in their place.