Safety starts with the leader going first.
Edmondson points to three leader moves that make it easier for others to speak. All three are behaviours, not slogans.
Frame the work
As A Learning Problem
“There's a lot we don't know yet.”
- Uncertainty named up front
- Voices are needed, not optional
Admit fallibility
Say What You Got Wrong
“I might be missing something.”
- Makes mistakes discussable
- Status stops blocking honesty
Model curiosity
Ask, Then Listen
“What are you seeing that I'm not?”
- Genuine questions
- Listen longer than you talk
Source: The Singju Post ↗
Go first.