Team Cognitive Health playbook/Module 6 · Psychological safety
Day 60 / 100 · Psychological safety · Repairing trust
Trust breaks fast. Rebuild it on purpose.
Every team damages trust sometimes. What matters is the repair: specific, owned, and followed by changed behaviour.
Own it
Specific, No “But”
“I blamed you in public. That was wrong.”
- Name exactly what happened
- Name the impact
Repair
Change Something
“Here's what I'll do differently.”
- A concrete behaviour change
- Or a system change
Rebuild
Consistency Over Time
“Watch what I do next.”
- Trust returns slowly
- Every repeat resets the clock
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