Metrics team session

Before the session

Read Days 41, 42 and 46 (about five minutes each), or Module 5 on the cheat sheet.

The 30 minutes

1. 0–5 minOpen

   Quick round: which number do you look at first each week?

2. 5–15 minDiscuss three days
   • Day 41: One number that means customers win.What single number would go up when our customers get what they came for?
   • Day 42: You can’t move outputs directly.Which of our goals are outputs we can't move directly, and which inputs could we pull this week?
   • Day 46: Numbers that feel good and change nothing.Which numbers do we report that have never changed a decision?
3. 15–25 minExercise: The decision test

   List every number the team reports or watches. For each, ask: if this changed tomorrow, what would we do differently? Keep the ones with an answer, and link each to the customer outcome it supports.

4. 25–30 minAction for the week

   Each person takes one metric we kept, checks how it moved over the past month and brings back one thing it tells us to do.

   Agree the team rule: “If it can't change a decision, we don't report it.”