You can’t move outputs directly.
Outputs tell you whether you're winning. Inputs are the levers your team can actually pull this week.
Output metrics
Results · Slow · Hard To Act On
- Revenue
- Retention
- Customer satisfaction
- Market share
Input metrics
Actions · Fast · Within Your Control
- Setups completed within a day
- Support response time
- New feature adoption
- Number porting success rate
Manage inputs. Watch outputs.