Build it once.
A template is a proven prompt with the fixed parts locked in and the changing parts clearly marked.
Template · Support Reply V1.2
You're drafting a reply for our support team.
Customer's issue: [ISSUE]
What we've done so far: [ACTIONS TAKEN]
Next step we can offer: [NEXT STEP]
Under 120 words. Warm and direct. South African English. Offer only credits and dates listed above.
Fixed text
The role, rules and format. Proven once, never retyped.
Blanks
Only what changes each time. Clearly marked.
A version
So everyone knows which one they're using (Day 77).
Proven prompt. Fixed rules. Clear blanks.