Fix the process first.
Operations is where AI saves the most time, and where automating a broken process causes the most damage.
Good uses
Start Here
- SOPs from recorded walk-throughs
- Summaries of incident and shift reports
- Scheduling and rota first drafts
- Supplier email triage
Watch out for
The Risks
- Automating a broken process
- Agents acting in live systems unchecked
- Single points of failure on one tool
- No fallback when the tool is down
Simplify, then automate.