Connect every metric to the top.
A metrics tree links the North Star to the drivers behind it and the inputs each team owns. Everyone can see how their work counts.
Businesses making successful calls every week
Example Metrics Tree
NORTH STAR
DRIVERS
New businesses activated
Calls per business per week
Businesses still active at 90 days
INPUTS TEAMS CAN MOVE
Setup time and porting success
App adoption and call routing use
Support resolution and call quality
OWNERS
Onboarding squad
Product squad
Support and network ops
Every metric should ladder up.