Automate. Augment. Or leave alone.
Every task on your audit lands in one of three buckets. Where it lands decides how much the human stays involved.
Automate
AI Does It
High volume, low risk, clear rules. Tagging, routing, formatting. Still spot-check it.
Augment
AI Drafts, You Decide
Replies, proposals, reports, code. AI does the first 70%; a person owns the result.
Leave alone
People Only
High stakes, relationships, judgement. Disciplinary calls, crisis conversations, big pricing decisions.
Most of the wins live in augment.