A pilot is an experiment.
Not a soft launch, not a trial licence nobody opens. An experiment has a scope, a baseline and a pass mark set before it starts.
Scope
Small And Bounded
One process, one team, a fixed run of four to six weeks.
Baseline
Measure Before
Time, quality and error rates today. Without it, “better” is just a feeling.
Pass mark
Decide Up Front
Agree what “worked” means before day one, and who makes the call.
Define “worked” before you start.