Give it your facts to work from.
An AI that answers from your own policies, price lists and FAQs is far more useful, and far less likely to invent things. The technique is often called RAG.
1 · Store
Your Sources
Policies, FAQs, price lists and manuals are loaded into a searchable library.
2 · Retrieve
Find The Right Bits
Each question pulls out the few passages most likely to hold the answer.
3 · Answer
From Those Passages
The AI answers using only what it found, ideally pointing to the source.
Grounded answers beat clever guesses.