If it acts, it's logged.
When something goes wrong, the first question is “what happened?” Without logs, nobody can answer it.
What to log
The Record
- Who used which tool, and when
- Connectors and permissions granted
- Admin and setting changes
- Every action an agent takes
- Incidents and how they were closed
Why it matters
The Payoff
- Investigating incidents quickly
- Evidence for POPIA compliance
- Spotting misuse early
- Measuring real adoption
Log the actions. Review the logs.