Know where your role ends.
This playbook covers team practices. Some situations need a professional. Good managers know the difference, and act on it.
Team issue
You Can Fix This
- Workload, clarity, process
- Meeting load, focus time
- Use the playbook
Grey zone
Talk Privately
- Persistent change in someone
- Withdrawal, distress, struggling
- Listen, ask, don't diagnose
Refer
Get Professional Help
- Point to an EAP, HR, or a GP or therapist
- In a crisis or danger: emergency services
- Keep supporting at work
Notice. Ask. Refer. Don't diagnose.