Team Cognitive Health playbook/Module 8 · Communication
Day 79 / 100 · Communication · Communicating change
Say why first. Then say it again.
People can handle change. What drains them is change without reasons, without clarity on what stays, and without a way to ask questions.
Why
Before What
- The problem this solves
- Why now
- What happens if we don't
What changes, and what doesn't
Both Halves
- Be specific about the change
- Name the stable anchors (Day 88)
- Admit what's not known yet
Repeat & listen
Once Is Never Enough
- Several channels, several times
- Open Q&A, anonymous too
- Answer the questions you get
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