Use AI where uncertainty is OK.
AI is great with language, patterns and judgement calls that a person can check. It's a poor choice when answers must be exact every time.
Use AI
Good Fit
- Summarising, drafting, classifying
- High volume, repetitive judgement
- A person can review the output
- “Mostly right” still helps
Use rules and code
Poor Fit
- Exact answers required, like billing
- Simple rules already work
- High stakes with no review
- No good data to ground it
Right tool. Not the shiny tool.