Launch AI in stages.
AI behaves differently with real users than in demos. Roll out gradually, with the safety checks in place before each step.
Internal
Your own team uses it daily.
TRUSTED BETA
A few willing customers, watched closely.
LIMITED
A share of users, with monitoring.
GENERAL
Everyone, with the safety nets still on.
Evals passing
Quality holds on real examples, including edge cases.
Abuse testing
Tried to break it: prompt injection, misuse, private data.
Monitoring and feedback
Live quality signals and an easy way to report problems.
A kill switch
Turn it off instantly, without a release.
Legal and privacy review
POPIA and customer terms checked before launch.
Support ready
The team knows what it does and what to say.
Sources: POPIA.co.za ↗ · OWASP GenAI Security Project ↗
Impressive demos aren’t evidence.