The first week decides everything.
Onboarding isn't a tour of features. It's the shortest path from sign-up to the moment a customer gets real value.
Lead to the aha moment
Every step should move toward the action that predicts retention.
Remove steps
Each extra screen is a place to drop off. Defer anything optional.
Show progress
A simple checklist tells people how close they are.
Add humans where it's scary
Offer help at high-risk moments, like porting a number.
Value first. Features later.